Términos de uso

LIVO operates a rental marketplace: a listing venue and set of tools that lets property owners present rental properties in El Salvador and lets renters find them, ask questions, request viewings, and submit rental applications. LIVO is not the landlord, owner, property manager, escrow agent, or broker of record for any property listed, is not a party to any lease or rental agreement, does not hold security deposits, and does not collect or forward rent.

LIVO does not independently verify every renter or owner. Where an owner displays the LIVO Verified badge, LIVO has reviewed certain identity, contact and property-relationship information as described in the Marketplace Disclaimer. Apart from that limited review, LIVO does not run background, credit, immigration, or criminal checks, does not inspect or appraise properties, and does not guarantee that a property exists as described, is available, will be rented, or that a renter will be accepted. Rental terms, deposits, payments, and lease signing happen directly between the renter and the owner.

Where LIVO offers optional owner services (assisted placement, full-service placement, or property management), the scope of that service is set out in a separate written agreement for that property. Nothing on the marketplace, and no listing plan, creates such an agreement by itself.

You accept these Terms of Use when you create a LIVO account, publish a listing, submit an inquiry, viewing request, or rental application, or otherwise use the marketplace. If you accept on behalf of a company, a property owner, or a portfolio, you confirm you have authority to bind them.

You must be of legal age to enter into a binding agreement in El Salvador, or in the country you use LIVO from, to hold a LIVO account.

These terms are versioned. When a material change is published, LIVO records the new version and asks you to accept it before you continue to publish listings, pay for placement, or submit an application. The version and date you accepted are stored with your account.

Accounts are personal to the person or business that creates them. You are responsible for keeping your credentials confidential and for everything done through your account.

You are responsible for the accuracy of everything you publish or submit: listing details, rent amounts, availability, photographs, floor plans, application answers, employment and income information, references, and documents.

You keep ownership of your content. You grant LIVO a non-exclusive, worldwide, royalty-free licence to host, store, resize, index, translate, and display that content for the purpose of operating and promoting the marketplace and the listing itself.

You must not use LIVO to publish a property you have no authority to market, to advertise a property that is not actually available, to post duplicate listings for the same unit, to advertise a sale rather than a rental, or to redirect renters to a different property than the one advertised.

You must not misuse the platform: no unlawful activity, no fraud or misrepresentation, no discrimination prohibited by applicable law, no harassment of other users, no spam or bulk messaging, no scraping or automated collection of listings or personal data, no attempt to probe, overload, or interfere with the platform's security, and no infringement of anyone's intellectual property or privacy.

You must not ask a renter to transfer a deposit, a first month's rent, or a reservation fee before the property has been seen and a written agreement is in place, and you must not present such a payment as being held, guaranteed, or processed by LIVO.

You must use your real identity. Creating an account or a listing under a false, borrowed, or invented name, impersonating another person, a company, an owner, an agent, a developer, a bank, or LIVO itself, and using stolen or altered identification or property documents are all prohibited and may be reported to the competent authorities in El Salvador.

You must not publish a listing for a property you do not own or are not authorised to market, publish the same unit more than once to occupy more space in search results, re-use another owner's photographs or description, advertise a property at a price you will not honour, or advertise a property that has already been rented.

You must not solicit or accept a deposit, a reservation fee, a key fee, a first month's rent, or any other payment for a property you are not authorised to rent, and you must never present LIVO as holding, protecting, guaranteeing, or processing a payment between a renter and an owner.

LIVO may remove content, suspend or permanently close accounts, retain records as evidence, and cooperate with authorities and payment providers where fraud, impersonation, or material misrepresentation is suspected. Accounts closed for fraud are not refunded.

LIVO gives renters and owners a way to find each other. Most rental conversations continue outside LIVO — by WhatsApp, phone, email, or in person at a viewing — and every lease, deposit, payment, inspection, and handover happens outside LIVO.

LIVO has no visibility of and no control over what is said, agreed, promised, or paid outside the platform. Communications and transactions that leave LIVO are entirely at the parties' own risk, and LIVO's limitations of liability and disclaimers apply to them in full, including where the introduction was made through LIVO.

No statement made outside LIVO by a renter, an owner, an agent, or anyone claiming to represent LIVO changes these terms, creates an obligation for LIVO, or makes LIVO a party to a rental agreement. Only a written agreement signed by LIVO can do that.

LIVO may review a listing before it appears in search, request changes, decline, pause, archive, or remove a listing, and may suspend or close an account. This happens where content is inaccurate, misleading, unlawful, unavailable, reported by other users, or in breach of these terms, and where non-payment, security risk, or suspected fraud is involved.

Where it is reasonable to do so, LIVO gives notice and an opportunity to correct the problem first. Serious cases — fraud, safety risk, or unlawful content — may be actioned immediately.

Removing a listing does not by itself entitle you to a refund of paid placement; refunds are handled under the Payment & Refund Policy.

The marketplace is provided on an “as is” and “as available” basis. LIVO does not warrant uninterrupted or error-free operation, and to the fullest extent permitted by law disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

LIVO is not liable for the conduct of any renter or owner, for the condition, legality, safety, or availability of any property, for the accuracy of listing or application information supplied by users, for any lease, deposit, or payment between users, or for any loss arising from a viewing, a rental, or a failed rental.

To the fullest extent permitted by law, LIVO's total aggregate liability to you is limited to the amounts you paid LIVO in the twelve months before the claim, and LIVO is not liable for indirect, consequential, or special loss, including lost rent, lost profit, lost opportunity, or loss of data. Nothing in these terms excludes liability that cannot be excluded by law, including for fraud, death, or personal injury caused by negligence.

You agree to defend, indemnify, and hold harmless LIVO, its group companies, and their directors, officers, employees, and contractors from and against any claim, demand, investigation, fine, loss, liability, damage, and reasonable legal cost arising from or connected with: content, listings, or documents you submit; a property you own, manage, or advertise, including its condition, legality, permits, taxes, and safety; your conduct towards another user, before, during, or after a viewing or a lease; any lease, deposit, rent, fee, or other payment between you and another user, whether arranged on or off LIVO; your breach of these terms or of any applicable law, including tenancy, consumer-protection, advertising, tax, data-protection, and anti-discrimination law; and any dispute between you and another user.

LIVO may take control of the defence and settlement of any claim it is required to be indemnified against, and you will cooperate and provide the records reasonably requested.

LIVO may change the marketplace, its features, and its listing plans. Material changes to these terms are published as a new version with a new effective date.

These terms are governed by the laws of the Republic of El Salvador, and the courts of San Salvador have jurisdiction, unless mandatory consumer law in your country of residence provides otherwise. Local counsel review required: the enforceability of this governing-law and jurisdiction clause, and any consumer-protection or dispute-resolution requirement applying to a Salvadoran marketplace — including any right to complain to the Defensoría del Consumidor — should be confirmed by Salvadoran counsel before launch.

Before starting a formal claim, write to LIVO at the contact address on this page describing the problem, and LIVO will try in good faith to resolve it within 30 days. This does not remove any right you have to go to a court or to a competent authority.

Formal notices to you are sent to the email address on your account and are treated as received on the day they are sent; keep that address current. Formal notices to LIVO are sent to the contact address published on this page.

If any provision is unenforceable, the rest remains in force. You may not assign these terms without LIVO's consent; LIVO may assign them as part of a merger, acquisition, or reorganisation.