Términos para inquilinos

LIVO operates a rental marketplace: a listing venue and set of tools that lets property owners present rental properties in El Salvador and lets renters find them, ask questions, request viewings, and submit rental applications. LIVO is not the landlord, owner, property manager, escrow agent, or broker of record for any property listed, is not a party to any lease or rental agreement, does not hold security deposits, and does not collect or forward rent.

Searching, saving properties, saving searches, asking questions, requesting viewings, and submitting a rental application are free for renters. LIVO does not charge renters a fee to apply for or to rent a property listed on the marketplace.

Listing information — rent, deposit, availability, photos, amenities — is supplied by the owner. LIVO does not inspect properties or independently confirm what the owner states, so you should view the property and read any lease carefully before committing.

You must give accurate, current, and complete information in inquiries and applications, including household details, employment and income information, rental history, references, and any document you upload. Submitting false information may result in your application being declined and your account being suspended.

When you submit an application or a viewing request for a property, LIVO shares the relevant information with the owner or their authorised representative so they can assess you and contact you. LIVO does not sell your personal data. The Privacy Policy explains what is collected, why, and how long it is kept.

Owners receive your information only to assess you for that property and to arrange a lease. Under the Owner Listing Terms they must not resell it, publish it, use it for marketing, or keep it longer than needed, and LIVO can suspend an owner who misuses it — but once information is in an owner’s hands, or is sent directly by WhatsApp or email, LIVO cannot retrieve or delete it for you. Send identification and income documents only when you are satisfied the property and the owner are real, and never include bank credentials or card numbers.

You can reuse a saved renter profile across applications, correct it, and ask LIVO to delete your account and application records, subject to the records LIVO must keep to handle disputes and comply with law. Requests go to the contact address on this page.

LIVO does not make rental decisions. Accepting, requesting more information from, or declining an application is the owner's decision. A status such as “Approved / Lease Pending” in LIVO reflects what the owner recorded; it is not a lease and does not reserve the property.

Deposits, first month's rent, and every other payment are agreed and paid directly between you and the owner. LIVO never holds deposits, never collects rent, and never acts as escrow.

Treat any request to transfer money before you have seen the property and signed a written agreement as a warning sign, especially if you are asked to pay through a channel outside your own bank. If someone claims a payment is held or guaranteed by LIVO, that is false — report it to LIVO immediately.

LIVO cannot recover, refund, or reverse a payment you make to an owner or to anyone claiming to represent one.

Attend viewings you have requested or cancel them in advance, treat owners and properties with respect, and do not submit applications for properties you have no intention of renting.

Do not scrape listings, harvest owner contact details, use LIVO for marketing, or submit content that is unlawful, abusive, or infringing.

LIVO may pause or close an account that misuses the marketplace, submits false information, or is reported by owners.

Some owners carry a LIVO Verified check mark. It means LIVO reviewed one government-issued identification document, the contact details on the account, and one document the owner supplied as evidence of a relationship to a property, at the time of that review.

It does not mean LIVO confirmed legal ownership or title, confirmed the property exists, is available, is legal to rent, or is safe or habitable, guaranteed the owner, the price, the listing, or the lease, or guaranteed that a rental will complete. It is not an inspection, a certification, an escrow, an insurance, or a recommendation.

The absence of a check mark does not mean an owner is illegitimate, and its presence does not remove your own need to view the property, confirm who you are dealing with, and read the agreement. If anyone claims LIVO guarantees or protects a payment, that is false — report it to LIVO.

Once an owner has your contact details, most of the conversation moves off LIVO — WhatsApp, phone, email, a viewing, and the signing of the agreement. LIVO cannot see, record, moderate, or control any of it.

Anything agreed or paid outside LIVO is between you and the owner, at your own risk, even where the introduction came through LIVO. Keep your own copies of what you are promised, get the agreement in writing, and pay only after you have seen the property and signed.

Never send money to someone who refuses a viewing, pressures you to pay quickly, asks for payment to “hold” a property sight unseen, or claims LIVO is holding the money. Report it to LIVO and we will review the listing and the account.

LIVO is not responsible for the condition, safety, legality, or availability of a property, for the accuracy of what an owner publishes, for an owner's decision about your application, or for anything that happens during or after a lease.

Disputes about a property, a deposit, a lease, or a payment are between you and the owner. You can report a listing or an owner to LIVO and LIVO will review it, but LIVO cannot adjudicate the dispute or compensate a party to it. LIVO's liability is limited as set out in the Terms of Use.