Legal
Aviso legal del marketplace
LIVO publishes listings and connects renters with owners. This page sets out plainly what that means, what LIVO does not verify, and what remains between the renter and the owner.
Version 1.2 — effective 20 septiembre 2026
Listing venue
LIVO is a marketplace, not a landlord.
LIVO operates a rental marketplace: a listing venue and set of tools that lets property owners present rental properties in El Salvador and lets renters find them, ask questions, request viewings, and submit rental applications. LIVO is not the landlord, owner, property manager, escrow agent, or broker of record for any property listed, is not a party to any lease or rental agreement, does not hold security deposits, and does not collect or forward rent.
LIVO does not own, manage, inspect, or control any property published on the marketplace, and does not act as a real estate broker of record for a listing unless separately agreed in writing for that property.
No verification
What LIVO does not check.
LIVO does not independently verify every renter or owner. Where an owner displays the LIVO Verified badge, LIVO has reviewed certain identity, contact and property-relationship information, as set out under “LIVO Verified” below. Apart from that limited review, LIVO does not run background, credit, or criminal checks, does not confirm ownership or legal title, does not inspect properties, and does not confirm that photos, measurements, amenities, or availability are accurate.
Listing content is supplied by owners and is their responsibility. Application content is supplied by renters and is their responsibility.
Where LIVO uses words such as “reviewed” or “checked”, it means a basic internal quality review of the listing content against LIVO's listing rules — not an inspection, certification, appraisal, or legal check of the property or of the people involved.
No guarantee
No outcome is guaranteed.
LIVO does not guarantee that a property will rent, that an owner will respond, that a renter will be accepted, that a viewing will happen, or that any listing plan will produce inquiries or a particular search position.
Rent, deposits, availability, and rental terms are set by the owner and can change at any time. All amounts shown on LIVO are monthly amounts in US dollars unless a listing states otherwise.
LIVO Verified
The limits of the LIVO Verified check mark.
LIVO Verified means one thing: LIVO reviewed a government-issued identification document, the contact details on the account, and one document offered as evidence of a relationship to a property, as they appeared at the time of that review.
LIVO Verified does not mean that LIVO guarantees ownership or legal title, that a property exists, is available, is lawful to rent, or is safe or habitable, that the owner, their conduct, or their prices are guaranteed, that any renter is guaranteed, or that any transaction will complete. It is not an inspection, appraisal, certification, credit or criminal check, insurance, escrow, endorsement, or legal opinion, and it does not transfer any risk of the rental to LIVO.
Verification can be re-reviewed and withdrawn at any time. Nobody — verified or not — should be paid before you have viewed the property, confirmed who you are dealing with, and signed a written agreement.
No inspection
LIVO does not inspect properties.
Unless LIVO states otherwise in writing for a specific property, LIVO does not visit, inspect, measure, test, or survey any property, and gives no warranty as to condition, structure, utilities, services, permits, zoning, tax status, legality, suitability, habitability, or safety.
Photographs, measurements, amenity lists, availability, rent, and deposit figures come from the owner. Treat them as the owner’s claims, to be confirmed in person.
Your diligence
Do your own checks.
Before paying anything, view the property, confirm who you are dealing with, read the lease, and take your own legal or tax advice where you need it. Nothing on LIVO is legal, tax, immigration, or investment advice.
Report a suspicious listing, an unavailable property, or a request for an advance payment to LIVO. Reports are reviewed and can lead to a listing being removed or an account suspended.
Operator
Who operates LIVO.
LIVO is a rental marketplace operated from El Salvador and made available at livoes.com. "LIVO" is the brand and platform name; the contracting party for these documents is the registered legal entity that operates it: New Wave Media Inc.. LIVO is operated under the parent operating name New Wave Media El Salvador, which is the name shown in payment disclosures at checkout.
New Wave Media Inc. is registered in El Salvador as New Wave Media Inc., S.A.S. de C.V., with Número de Identificación Tributaria (NIT) 0526-030625-102-3 and Número de Registro de Contribuyentes (NRC) 365070-8. Its registered head-office address is Res. Las Pérgolas #45-11, Paseo Cataluña, Distrito de Zaragoza, Municipio de La Libertad Este, Departamento de La Libertad, El Salvador. Local counsel review required: the exact form of operator identification a Salvadoran marketplace must publish should be confirmed by Salvadoran counsel before launch.
All legal and privacy correspondence can be sent to hello@livoes.com. LIVO's operations, listings and users are in El Salvador, and all amounts on the marketplace are monthly amounts in US dollars.
Questions, complaints and notices
Escribir a hello@livoes.com or use the contact page. So it reaches the right place, use these routes:
- General complaint about LIVO or a user
- Email hello@livoes.com with the subject "Complaint", or use the contact page. Include the listing link, account email and dates.
- Payment or refund dispute
- Email hello@livoes.com with the subject "Payment dispute" and the payment reference from your receipt. Payments are handled under the Payment & Refund Policy.
- Suspected fraud, a false listing or impersonation
- Email hello@livoes.com with the subject "Report a listing", or message LIVO on WhatsApp. Reports are reviewed and can lead to removal or suspension.
- Privacy or data request
- Email hello@livoes.com from the address on your account with the subject "Data request" — access, correction, deletion, a copy, or withdrawal of LIVO Verified.
- Formal legal notice
- Email hello@livoes.com with the subject "Legal notice", addressed to the registered operating entity above.