Payment & Refund Policy

LIVO charges property owners for listing placement. Each plan is a one-time charge for one listing for a 30-day term: Standard $29 USD, Featured $39 USD, Spotlight $59 USD. All prices are in US dollars and are set by LIVO on the server, so the amount shown at checkout is the amount charged.

Optional owner services are quoted separately and invoiced under a written agreement for the property: LIVO Placement at 50% of one month's rent, Full-Service Placement at one month's rent, and property management from 7% of monthly rent.

Renters are never charged by LIVO — not to search, save, inquire, request a viewing, or apply.

LIVO does not collect rent, does not hold security deposits, does not act as escrow, and does not process payments between renters and owners. Those payments happen directly between the parties, outside LIVO.

Card and bank details for listing payments are entered only in the payment provider's own secure payment screen. LIVO does not receive or store card numbers, bank credentials, or provider account credentials.

LIVO is operated under New Wave Media El Salvador. Listing payments are collected through an authorized third-party payment provider on behalf of New Wave Media El Salvador, which is the merchant of record for those payments. Your card statement, provider receipt or invoice may therefore reference New Wave Media El Salvador rather than the LIVO brand name.

The provider in use is shown on the final checkout step and on your payment confirmation before you pay — Pagadito at present. LIVO may add or change authorized providers (for example Wompi) as banking arrangements allow; the provider then in use is always named at checkout, and the parties, prices and this policy are unchanged by that.

Whichever provider is used, card and bank details are entered only on that provider's own secure payment screen. LIVO does not receive or store them, and cannot charge a stored card.

A paid placement begins only when the payment provider confirms the payment and the listing is live, and runs for the number of days shown at checkout — 30 days for all three plans. Time spent in review before the listing goes live does not count against the term.

Listing plans are one-time purchases. LIVO never stores your card, holds no payment credential, and cannot charge you again on its own: there is no subscription and no automatic debit.

If auto-renew is left on for a listing, LIVO prepares the renewal at the end of the term — same plan, same catalogue price — and emails you a one-click authorisation link. Nothing is charged until you complete that payment on the provider’s secure screen. Reminders go out 7, 3 and 1 day before the term ends, and again when it ends. You can switch auto-renew off, or switch plans, at any time in the owner dashboard billing page; switching it off simply means the listing expires at the end of its term.

When the term ends the listing stops appearing in public search and can be renewed from the owner dashboard.

If a listing was never published — for example a payment was confirmed but the listing was declined by LIVO — the placement fee is refunded in full.

Refund requests for published placement are reviewed by LIVO and, where approved, returned through the original payment method. Placement already delivered may be prorated against the days the listing was live, and payment provider fees may not be recoverable.

No refund is due where the listing ran for its full term, where the property rented (whether or not through LIVO), or where the listing was removed for breach of the Owner Listing Terms — including inaccurate, misleading, duplicate, or unavailable listings.

Because a listing plan buys visibility and not an outcome, the absence of inquiries, viewings, or a completed rental is not by itself a ground for a refund.

To request a refund, write to the LIVO contact address on this page from the email on the owner account, with the listing and the payment reference. A refund takes effect when the payment provider confirms it; the related placement ends at that point.

If a payment fails nothing is charged and the listing stays exactly as it is. A failed payment never publishes a listing.

If a chargeback is opened, LIVO may unpublish the related listing and pause the owner account until the chargeback is resolved. LIVO provides the payment and placement records to the payment provider as evidence.

Taxes, where they apply, are calculated and shown by the payment provider at checkout.