Legal

Política de cookies

LIVO keeps cookies to a minimum: what the marketplace needs to work, plus basic measurement to improve search and listing quality. No advertising profiles.

Version 1.1 — effective 20 septiembre 2026

Necessary

Cookies the marketplace needs.

LIVO uses cookies and browser storage that are necessary for the site to work: keeping you signed in, protecting the sign-in and payment flows, remembering your language preference, and holding your search filters and saved properties while you browse.

These cannot be switched off inside LIVO. If you block them, signing in, saving properties, saving searches, and submitting an application will not work.

Measurement

Basic measurement.

LIVO uses basic measurement data — pages and listings viewed, searches run, errors encountered — to understand what renters look for and to improve search and listing quality. This data is used in aggregate and is not sold.

This measurement is first-party only: LIVO does not load third-party advertising or social-network tracking technologies (for example Google Ads, Meta Pixel or similar), does not build advertising profiles, and does not sell or share browsing data with advertisers. Because LIVO currently sets no non-essential third-party tracking, no cookie-consent banner is presented. If LIVO ever adds such technologies, this policy will be updated and a consent mechanism will be shown before they load. Local counsel review required: any Salvadoran-specific cookie or electronic-communications consent requirement should be confirmed by Salvadoran counsel.

Your controls

Managing cookies.

You can clear or block cookies and site data in your browser settings at any time, and you can sign out to remove the session cookie.

Your language preference is stored with your account when you are signed in, so changing it in one browser applies to your emails and to your next sign-in. The Privacy Policy explains how account data is handled.

Operator

Who operates LIVO.

LIVO is a rental marketplace operated from El Salvador and made available at livoes.com. "LIVO" is the brand and platform name; the contracting party for these documents is the registered legal entity that operates it: New Wave Media Inc.. LIVO is operated under the parent operating name New Wave Media El Salvador, which is the name shown in payment disclosures at checkout.

New Wave Media Inc. is registered in El Salvador as New Wave Media Inc., S.A.S. de C.V., with Número de Identificación Tributaria (NIT) 0526-030625-102-3 and Número de Registro de Contribuyentes (NRC) 365070-8. Its registered head-office address is Res. Las Pérgolas #45-11, Paseo Cataluña, Distrito de Zaragoza, Municipio de La Libertad Este, Departamento de La Libertad, El Salvador. Local counsel review required: the exact form of operator identification a Salvadoran marketplace must publish should be confirmed by Salvadoran counsel before launch.

All legal and privacy correspondence can be sent to hello@livoes.com. LIVO's operations, listings and users are in El Salvador, and all amounts on the marketplace are monthly amounts in US dollars.

Questions, complaints and notices

Escribir a hello@livoes.com or use the contact page. So it reaches the right place, use these routes:

General complaint about LIVO or a user
Email hello@livoes.com with the subject "Complaint", or use the contact page. Include the listing link, account email and dates.
Payment or refund dispute
Email hello@livoes.com with the subject "Payment dispute" and the payment reference from your receipt. Payments are handled under the Payment & Refund Policy.
Suspected fraud, a false listing or impersonation
Email hello@livoes.com with the subject "Report a listing", or message LIVO on WhatsApp. Reports are reviewed and can lead to removal or suspension.
Privacy or data request
Email hello@livoes.com from the address on your account with the subject "Data request" — access, correction, deletion, a copy, or withdrawal of LIVO Verified.
Formal legal notice
Email hello@livoes.com with the subject "Legal notice", addressed to the registered operating entity above.